1. Overview
At Skyturismo Traveltech LLP [Skyturismollp.com], we understand that plans can change. Our cancellation and refund policy is designed to provide clarity and fairness to our clients while ensuring that we can maintain the quality of our services.
2. Cancellation Process
To initiate a cancellation, clients must submit a written request via email to [your email address] or through our website’s contact form. The cancellation request should include the booking reference number and the name of the person who made the booking.
3. Cancellation Fees
The following cancellation fees will apply based on the number of days before the scheduled departure date when the cancellation request is received:
- 30 days or more before departure: 10% of the total booking cost
- 0 to 14 days before departure: 100% of the total booking cost
- This may generate charges on cancellation fees which can vary from time to time.
4. Refund Process
- Eligibility for Refund: Clients who cancel their bookings and are eligible for a refund based on the cancellation fees outlined above will receive their refund processed within [number] business days after confirmation of cancellation.
- Refund Method: Refunds will be issued using the same payment method used for the original transaction. Please note that the timeframe for receiving the refund may vary based on the policies of the financial institution involved.
5. Special Considerations
Certain travel services, such as airfare, hotel bookings, or tours, may have different cancellation policies. Clients will be informed of these specific policies at the time of booking, and those policies will take precedence over our general cancellation policy.
6. Changes to Bookings
- Clients may request changes to their bookings (dates, accommodations, etc.) by submitting a written request. Changes are subject to availability and may incur additional fees.
- Name changes or transfers of booking to another individual must be requested in writing and may also incur a fee.
7. Non-Refundable Services
Certain services, such as non-refundable airfare, special event tickets, or promotional packages, may not be eligible for a refund. Clients will be made aware of such non-refundable services at the time of booking.
8. Travel Insurance
We highly recommend that all clients purchase travel insurance to cover potential cancellation fees and other unexpected events. Skyturismo Traveltech LLP is not responsible for any losses incurred due to cancellations or changes.
9. Force Majeure
In the event of circumstances beyond our control (force majeure), including but not limited to natural disasters, pandemics, strikes, or political unrest, Skyturismo Traveltech LLP will not be liable for any cancellation fees. We will make reasonable efforts to assist clients in rebooking or modifying their travel plans.
10. Contact Information
For any questions or further clarification regarding our refund and cancellation policy, please contact us at Support@skyturisomo.com.